An evolving service, which grows with the client's needs and adapts to their customers' requirements

Project

This international company asked MSP to manage all in-bound prospect and customer enquiries with an outsourced contact centre, in order to improve the way they interacted with their customers and prospects.

Solution

Work began with the appointment of a dedicated team to fulfil all sales, marketing and aftersales customer mailings. Using our proven methodology we worked closely with the client to set up and operate a centralised contact centre offering customers the information they needed, in the way they wished to receive it.

MSP managed the transfer and set up the process, enabling the entire contact centre to be operational within a month from our appointment. The contact centre is designed to handle numerous peak periods, both planned and unexpected.

This managed service has gone from strength to strength. We have continued to work closely with the client as part of their business operation to deliver a service that meets the changing needs of its customers, and continue to ensure enquiries are turned around within the same working day. The team takes great pride in being ambassadors for our client.